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The Background

Australian Wool Innovation (AWI) was looking to deliver greater reach, efficiency, effectiveness and ultimately greater influence with its stakeholders through online channels. By identifying that this could be facilitated through the consolidation of their numerous websites, improvement of the site information architecture and delivery of a standardised communication interface provided the impetus to undertake this large integration project.

The Challenge

AWI’s web presence had grown to 18 disparate sites requiring extensive manual intervention for many basic processes and AWI had a real need to streamline the delivery of content within a consistent user interface. The redesign of the sites provided the opportunity to improve the usability of the site whilst presenting different users with quick and easy access to the information and services they required.

The Goals

Consolidate 18 web sites into one online portal
Deliver a consistent interface for a broad target audience
Provide support for multiple languages
Maximise speed to market
Provide stakeholder specific content

The Solution

By utilising RedDot's CMS and our implementation services, AWI was provided with a CMS platform that delivered value for money and delivered advanced user management features through the inclusion of RedDot’s LiveServer which personalised content and user registration functionality all within one online portal. The portal also integrated the necessary security framework for web applications and the flexible Verity K2 search engine.

Technologies used

Open Text Web Management Server
Open Text Delivery Server
Canto Cumulus Digital Asset Management
Traction eMarketing Platform

The combination of these core technologies have enabled AWI to better deliver vitial information to differing audiences in a personalised, targeted structure.

Web Solutions 10 - What's new

Using social web offerings, you expect an intuitive, flexible and individualised work environment based on the latest technologies like AJAX or .NET. With the newest release, Open Text Web Solutions meets the demands of the social user experience, empowering subject matter experts and business users to unlock the full potential of your web site.

Overview

As part of the Open Text ECM Suite, Version 10 is the 2009 major release of the Open Text Web Solutions and it has been designed with usability aspects in mind to deliver a better experience to the user.

Empowering occasional and power editors, whilst allowing agile and innovative content creation means organisations can control their processes with content. Version 10 supports the latest .NET technologies to boost high-scale multilingual Web projects and enterprise-wide deployments.

Key Benefits

Agile Workspace for Orchestrating Knowledge
Optimised Use of Enterprise IT environments
Enhanced ECM and Ecosystem Integrations
New Web 2.0 Elements

Technologies used

Open Text Management Server
Open Text Delivery Server

On June 30th, Open Text announced the new release of Open Text Web Solutions. As part of the Open Text ECM Suite, Open Text Web Solutions version 10 is the 2009 major release of their leading Web Content Management offering.

The Challenge

To develop a web-based Home Loan Application Wizard for use within an online portal enabling external mortgage originators around Australia to communicate with RESIMAC with regards to their client’s loan requirements whilst simultaneously reducing the internal labour required with the current loan processing

The Goals

To provide a secure online portal for loan applications and communications with mortgage originators and to reduce the overall time required to submit an application whilst reducing the errors associated with data re-entry. The platform also needed to be flexible enough to cater for market shifts allowing for simple configuration changes that supported the current market conditions.

The Solution

The project involved the design, development and implementation of a web portal, wizard based loan interface with tight integration to the back-office and reporting systems. The resultant application dramatically improved loan application times whilst providing a dynamic business object layer that allowed RESIMAC’s staff to fine-tune the behaviour of the wizard without core system alterations.

The Features

All applicants are now recorded against the loan, along with loan security details (all property, land etc) and any possible credit impairments (bankruptcy, writs & summons) for each loan applicant. The portal also provides home loan serviceability reviews along with loan terms, applicant verification mechanisms, interest rate simulators and property valuation reports plus a pipeline summary and originator reporting.

Technologies used

Microsoft .NET Framework providing data security and back-end system configuation

The intention of this portal was to deliver a front-end system that assisted all parties involved in the loan application process and improved communication with the partner channel with greatly reduced data entry errors.

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Customer Relationship Management

Customer Relationship Management Understanding and extending customer integrations to build strong relationships.
Read more... Understanding and extending customer integrations to build strong relationships.
Read more... Reduces your operational costs and frees up employees to concentrate on activities that are important to the success of your business.
Read more... Communicating the right message to the right audience increases the value of each interaction, allowing your organisation to better profile and understand customer behaviour.
Read more... Understanding the customer at every touch point, builds confidence in the delivery of self service reducing call centre involvement.
Read more... By understanding the need to tie backend operation with frontend interaction, organisations are able to belay costly customer interactions to online delivery platforms.
Read more...

Business processes

eMarketing

CRM

Backend integration

Content Management Systems

Documents & Records Management

Bespoke Development

Consulting Services

Level 7, 491 Kent Street, Sydney, Australia +61 2 9321 1555 info@5limes.com.au

The Background

The Challenge

The Goals

The Solution

Web Solutions 10 - What's new

Overview

Key Benefits

The Challenge

The Goals

The Solution

The Features

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